Much like the rest of the aviation industry, airports are under strong pressure to increase their competitiveness while responding to social needs and reducing their impact on the environment. The airport of the future is expected to become a multimodal connection platform, creating the conditions for travellers to reach their destination by the most efficient and sustainable combination of modes. Achieving these objectives will require rethinking airport processes and information systems in many ways. One of the key enablers of this transformation is the development of information platforms and services that provide airports with the ability to better understand, predict and optimise passenger flows.
Optimising passenger flows
In recent years, airports have begun to deploy a growing variety of technologies that allow a detailed characterisation of passenger behaviour inside the terminal; boarding pass scanners, Bluetooth and WiFi beacons, and cameras with image processing software are just some examples. At the same time, mobile technologies open unprecedented opportunities to establish bidirectional communication channels with the passenger and collect fine-grained information on travel behaviour inside and outside the airport. Nommon combines its experience in big data analytics and travel behaviour modelling to help airports attract more passengers and airline routes, prevent capacity bottlenecks, improve passenger experience, increase non-aeronautical revenues and minimise the environmental footprint of door-to-door passenger flows.